We're very sorry to hear that your order is on it's way back to our facility. This can sometimes happen for a number of reasons. Most commonly when this happens, it is because there is something wrong with your shipping address. We process all of our returns in house, so as soon as your item arrives back we will contact you for more information.
Please be patient if this is the case. We have seen orders take as long as 2 weeks or more to arrive back to our location. Unfortunately we are at the mercy of the USPS in this situation.
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